Player support
Let’s get you back in the game.
Sign-in
If Apple or Google sign-in does not return to the app, confirm you have a working connection, fully close LOCK IT IN, and try again. Do not delete the app if you still have unsynced guest progress.
Daily run or rewarded ad
If a run is interrupted, reopen the app on the same device and account. Rewarded ads require a connection and available inventory; rewards are issued only after the ad provider confirms completion. If no ad is available, try again later or use another offered continue option.
Subscription or restore
Open LOCK IT IN+, then choose Restore Purchases while signed into the Apple ID used for the purchase. You can manage or cancel a subscription in iOS Settings → your name → Subscriptions.
Delete your account
Open Profile in the app and use the account deletion option. This permanently removes eligible profile and gameplay information after confirmation. Certain transaction or security records may be retained when legally required.
Still need help?
Use the support contact on the LOCK IT IN: Daily Trivia App Store product page. Include your device model, iOS version, app version, and a short description of what happened. Never send your password or full payment information.
For billing disputes, refunds, or payment-method issues, contact Apple Support because Apple processes App Store payments.